This page explains how to delete your account in the CheerMyRun app (also shown as Cheer My Run) for iPhone and Android, and what happens to your data. The app is operated by NEMA LOYALTY LLC, doing business as Cheer My Run.
Delete your account in the app
- Open the CheerMyRun app and go to Settings.
- Under Account, tap Delete account.
- Confirm. Deletion starts immediately and is completed within 30 days.
No access to the app?
Email support@cheermyrun.com with the subject “Delete my account”. Send it from the email address on your account, or include your username and phone number so that we can verify it is you.
We delete the account for you and confirm by email, within 30 days at most.
What is deleted
- Your profile and onboarding answers
- Your runs, races, routes and location history
- Cheers you received: audio, transcripts and translations
- Your favourites
- The device tokens used to send you notifications
You are also unsubscribed from all our emails.
What is kept, and for how long
Some records have to be kept after deletion, either because the law requires it or so that we keep honouring your choices:
| Data | Kept for |
|---|---|
| Subscription and purchase records | Up to 7 years after the transaction, for tax and accounting law, in a form that no longer identifies you within the app |
| Support conversations | Up to 3 years after the last message |
| Analytics and attribution data | Up to 24 months, then deleted or aggregated |
| Crash logs and server error data | Up to 90 days |
| Marketing unsubscribe records | Indefinitely, so that we never email you again |
Backups are rotated within 35 days, so deleted data also leaves our backups within that time. Full details are in the Privacy Policy.
If you have a subscription
Subscriptions are billed by Apple or Google, so only you can cancel them, from your store account. Do this before deleting your account:
- iPhone: Settings app → your name → Subscriptions → Cheer My Run → Cancel Subscription.
- Android: Google Play → profile picture → Payments & subscriptions → Subscriptions → Cheer My Run → Cancel subscription.
Step-by-step help, refunds and what happens after cancelling are on Manage your subscription.
Delete some data but keep your account
To delete specific data without closing your account, email privacy@cheermyrun.com from the address on your account and tell us what you want removed. We reply within 30 days.
Questions
Write to support@cheermyrun.com. A person answers within one business day.